Newal Chimney Hood Gusto NWL3790-02 – Black

Shipping policy.

Products are delivered to the address you provided and in the manner outlined in the order summary.

Upon delivery, please check the content and report any issues promptly using the contact details provided in this document or as outlined in the delivery note. If the parcel appears visibly damaged, you may refuse to accept it.

Goods are delivered to the following countries: Uganda

Order Processing:

Processing takes place within 24 Hours, Monday to Saturday.

Order Cut-off time:

Last order time: 5:00 pm EAT (Kampala Time) UTC/GMT +3.

Any order processed beyond this time will be delivered the next business day as per our delivery timeline.

Delivery Timeline:

Expected delivery time: It takes Same-day delivery. These are shipped Monday to Saturday our working days.

Delivery times are estimates and are subject to change and this can be due to traffic jam, natural hazards, courier availability and more.

Delivery Email:

You’ll receive a separate email with real-time tracking information once your order is ready for delivery.

Return & Refund Policy.

We want you to be delighted with your purchase from our website. If you are unhappy with your order, we are here to help. Please note that specific exclusions and conditions might apply, and we highly recommend that you check our detailed return policy for more information. You can be confident that we strive to guarantee your total satisfaction with every purchase on our website.

Key Details:

• 14-Day Window: Full refunds/exchanges only if requested within 14 days of purchase.

• Eligibility: Items must be unused, in original condition, and packaging. Non-returnable items include perishables, intimate/sanitary goods, opened software/media, and hazardous materials.

Process:

1. Initiate Return: Contact us via phone (+256706701149) or email (info@dreamhomestoreug.com) with your order ID and item details.

2. Return Authorization: Follow instructions in the email to complete the return.

Refunds:

• Approved refunds are processed within 2 business days to your original payment method.

• Partial refunds apply for used/damaged items, missing parts, or late returns (after 14 days).

Exchanges: Only replaced if defective/damaged. Email us for instructions.

Sale Items: Non-refundable (only regular-priced items eligible).

Shipping Returns:

• Return items to Mabirizi Complex, Shop L1 – 26, Kampala.

• Customer covers return shipping costs (non-refundable). Use trackable/insured shipping for safety.

Questions? Email info@dreamhomestoreug.com